This privacy notice explains how Riva Hair Design looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you. Our business is registered under GDPR.

TOPICS:

What information we collect about you

How information about you will be used

Marketing

Employment

How long your information will be kept for

Where your information is kept

Access to your information and correction

Cookies

Other websites

Changes to our privacy notice

How to contact us

 

WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you when you book an appointment for a service or treatment, visit the salon for a service or treatment, buy a product or apply for a job, whether contact is online, on paper, by email or over the phone. 

The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.

For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.

HOW INFORMATION ABOUT YOU WILL BE USED

In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:

To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments

When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests

When you consent to it: we will always ask for your consent to hold and use health and medical information.

We will not share your information.

We have rigorous data protection and security policies in place with all our suppliers.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

MARKETING

We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.

If you have consented to receiving marketing, you may opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Andrea Gatefield at the salon.

EMPLOYMENT

The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.

HOW LONG YOUR INFORMATION WILL BE KEPT FOR

Unless you request otherwise, we will keep your information to contact you no more than for a maximum of 1 year from your last visit to the salon. 

After a year we will delete all your personal information, except for your name, relevant client history (eg allergy test records which we keep for 4 years) and financial transactions (which we are obliged to keep for 6 years).

Information about unsuccessful job applicants will be deleted after four months.

WHERE YOUR INFORMATION IS KEPT 

Your information may be kept on our salon appointments system and email and text message service providers, iSalon, 1shopping Cart and Mailchimp.

Your information is stored within the European Economic Area on secure servers. Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.  

If you would like a copy of some or all of your personal information, please contact Andrea gatefield.

We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.

You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.

E-NEWSLETTERS  

We email e-newsletters to inform you about products, services and treatments provided by our salon / barbershop. You have the opportunity to unsubscribe from e-newsletters at any time.

E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.

COOKIES  

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Currently, our website does not use cookies.

OTHER WEBSITES  

Our website may include links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.

CHANGES TO OUR PRIVACY NOTICE

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on [insert date].

HOW TO CONTACT US

Please contact us if you have any questions about our privacy notice or information we hold about you:

Please write to us at: Riva Hair Design, 5 Quarterjack Mews, East Street, Wimborne, Dorset, BH21 1DS

 

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern:

www.ico.org.uk/concerns/handling

The NHF

This GDPR Compliant Privacy Policy has been prepared with assistance from The National Hairdressers Federation of which Riva Hair Design is a subscribing member.

The information, services and products provided by Riva Hair Design on this web site are provided on an "as is" basis without warranties of any kind.

By accessing this web site you agree that Riva Hair Design shall not be responsible for any content found on this web site or via this web site, including forums and downloaded material from this web site or found via this web site. Any material of any kind whatsoever is used entirely at your own risk and that you will be solely responsible for any damages to your computers or data as a result. 

Riva Hair Design does not provide any warranty that the use or performance of this web site will be timely, free of error, uninterrupted or that this web site or server will be free of viruses. 

Any reliance you place upon any Materials or Products will be at your sole risk and it is solely your responsibility to ensure that the Materials and Products meet your requirements. In no event shall Riva Hair Design its directors, officers, employees or agents be liable for any loss, direct or indirect injury, incidental, indirect, consequential whatsoever arising from the use of this web site, information, products or services even if the possibility of such damages has been advised to Riva Hair Design. Riva Hair Design will not be responsible for loss of profits or revenue. 

All express and implied warranties including without limitation warranties of fitness for purpose or merchantability and non-infringement of proprietary rights are hereby disclaimed to the full extent of the law.

Riva Hair Design

5 Quarterjack Mews

East Street

Wimborne

BH21 1DS

01202 882 008